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How to troubleshoot performance issues in Outlook - Was this information helpful?

If you're unable to send or receive email, or can't connect to Outlook. If someone sent an email to your Outlook. If the message never arrived, there are several things you can do to try to fix the problem:. In your Outlook. If there are messages that shouldn't have been marked as junk, right-click each email and then choose Mark as not junk.

The message will automatically be moved to your inbox. If your inbox is full, you won't receive new messages. You can also sweep unwanted email from your inbox or archive folders. Sweep lets you automatically delete all incoming email from a particular sender, keep only the latest message from that sender, or delete email from that sender that's older than 10 days.

Select a message you want to sweep, and select Sweep. Saving photos and documents to OneDrive is another good way to make room in your inbox.

To learn how to save attachments to OneDrive, see Free up storage in Outlook. If your inbox is filtering based on categories or if your sort order is different than usual, you might not see the messages you expect to see. Filtering and sorting are accessible at the top of your message list. For filtering, select Filter , then select what type of messages you want to see. To look for recent messages, sort by Date. To look for messages from a specific person, sort by From.

You can reverse the sort order by choosing the option again. Focused Inbox separates your inbox into two tabs, Focused and Other, to help you focus on the messages that matter most to you. If Focused Inbox is enabled for you, some messages sent to you might be in the Other tab. You can right-click any messages you want to appear in Focused and select Move to Focused inbox or Always move to Focused inbox.

Focused Inbox will learn which messages should go always go to the Focused tab. Select Mail , and then select Junk email. If the sender's address isn't in your Blocked senders list, you can add them to Safe senders and domains.

Email from contacts in your safe senders list will never go to the Junk Email folder. Select Mail , and then select Rules. If there are one or more rules that are preventing you from seeing the email you want, do one of the following. For example, you might change the action in the rule from delete to categorize or flag.

To return to your inbox, select X at the upper right of the Settings window. Go to Forwarding settings. To enable forwarding, select Enable forwarding. To disable forwarding, clear the check box. To learn more about how to send us feedback, please see How do I give feedback on Microsoft Office.

Outlook forwards meeting invitations to other attendees without anyone actually sending an update or forwarding an invite. This happens to accounts that are configured in the iOS Mail app. Right-click the folder, and then click Properties to check your permissions for the folder.

See the folder owner or your administrator to change your permissions. Cannot display the folder properties. The folder may have been deleted or the server where the folder is stored may be unavailable. Cannot display folder properties. The fix for this issue is being released in build When you delete a message, the focus jumps elsewhere in the view instead of jumping to the message before or after the deleted message.

Deferred Channel: Fixed in Version Build For Current Channel, set these two registry keys that will disable the flight that is causing the scrolling issue:. Or you can open Notepad and paste the text below and save the file as. About the Microsoft Support and Recovery Assistant. The Microsoft Support and Recovery Assistant will run a series of diagnostic tests on your computer and help you set up a new profile, or resolve other issues.

If any of the tests fails, it will provide suggested solutions to get your problem solved. It also checks each item in your calendar folder for known problems that can cause unexpected behavior, such as meetings that seem to be missing.

Talk to support. If you have a Microsoft for home subscription, or you purchased a one-time download of Office , click the Contact Us link at the bottom of this page. Ask the community Get help from experts in our forums: Office on Windows forum for personal, home, or university users Microsoft community forum for business users.

Provide feedback in Office app You can send feedback directly to our Office teams:. We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share feedback, see How do I give feedback on Microsoft Office. Table of contents. Solutions to known issues. The new registry key has a default value of 1, which indicates form script should not run.

Enter your account password, then choose Connect. Set your Outlook. Sending an email from an Outlook. In Outlook, choose the File tab. Under Account Information , choose Add Account. Cannot edit the shared Outlook. Last updated: May 2, Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.

Error when sharing a calendar from Outlook. VBScript does not run or you receive malicious code warning when using a custom form for Outlook [Fixed]. When accessing Calendar, Contacts, or Tasks, you get the following error: The set of folders cannot be opened. For Outlook , use the workaround below: Warning: This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses.

Some Web-based Outlook add-ins don't work in when using on premise Exchange Status: Investigating We're investigating the issue and will update this page when a fix is available. EXE, version: This issue is also fixed in Deferred Channel build Unable to create second profile with different account on ADAL enabled tenant. To do this: Right-click the Windows Start menu and choose Run. Type Outlook. Last updated: August, 18 ISSUE Outlook forwards meeting invitations to other attendees without anyone actually sending an update or forwarding an invite.

Please install the latest updates on your phone to resolve the issue. If you right-click the shared folder to check permissions, you see the following error: Cannot display the folder properties.

Status: Fixed The fix for this issue is being released in build Last updated: August 24, ISSUE In Outlook , you may experience the following scrolling problems: When you scroll up or down, the view jumps to a different position after you finish scrolling.

Need more help? Join the discussion. Open the File menu, click Options, then click Add-ins. Clear all the check boxes in the list to disable the Add-ins and click OK. Restart Outlook. Did that work? Do you see the message "This set of folders could not be opened"? Try following the steps outlined here to create a new profile: Create an Outlook profile Did that work? Try following the steps outlined here to repair your. Need more help?

Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! After adding an email account to Outlook for Windows Outlook , , versions you may experience the following:. This issue can occur when you register a 3rd party email address e. If you typically use an Outlook. If setup fails, select Change Account Settings.

Update the account information with the one you received from your email provider or from the POP and IMAP server name reference topic. Choose Connect then then select Done.

Choose Add email and a new alias and then choose the option Create a new email address and add it as an alias. In Outlook for Windows, remove and re-add the account.

See the steps in this article: Add your Outlook. If Outlook is connected to a primary Outlook. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.

Outlook supports sending from a secondary connected account for Microsoft owned domains such as outlook. The Outlook team is listening to your feedback and investigating adding this functionality to future updates.

To learn more about how to provide feedback, see How do I give feedback on Microsoft Office. In the meantime, please use the following workaround:. You can also add the secondary connected accounts Gmail, Yahoo, etc. On the Auto Account Setup page, enter your name, email address, and password, and then choose Next.

Note: If you receive an error message after choosing Next , double check your email address and password. If both are correct, see the next section.

For more information, please see Outlook email setup. Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook. We're working to make it possible to edit shared calendars in Outlook for Windows. To edit a shared calendar, go online to your own Outlook. Read how to Add your Outlook. When you try to accept a shared Outlook. If you've already clicked the Accept button in Outlook , you won't be able to re-accept the invitation from another Outlook application.

The person who sent you the invitation will need to remove your permissions and then send a new invitation. To get support in Outlook. If the self-help doesn't solve your problem, scroll down to Still need help? To contact us in Outlook. If you can't sign in, click here. To get help and troubleshoot other Microsoft products and services, enter your problem here.

Post questions, follow discussions and share your knowledge in the Outlook. We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. Table of contents.

Fixes or workarounds for recent issues on - Question Info

We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. The Microsoft Support and Recovery Assistant can help you automatically diagnose and fix a range of Outlook problems. You will need to download the application to your local computer, sign in with your home, work, or school account and select the issue you want help with.

The Microsoft Support and Recovery Assistant will run a series of diagnostic tests on your computer and help you set up a new profile, or resolve other issues. If any of the tests fails, it will provide suggested solutions to get your problem solved. If you're having a specific problem in Outlook, you can also try one of the following Microsoft Support and Recovery Assistant links:. Outlook won't start?

Download the Microsoft Support and Recovery Assistant to help fix the startup problems. Can't send or receive email from Outlook? If this software is installed, Recovery Toolbox for Outlook won't be limited to the size of operating data that bit systems have.

The program will be able to completely restore and save the data in a new PST file when working with the bit versions of Microsoft Outlook and Microsoft Windows. If Microsoft Outlook bit is installed on the computer, Recovery Toolbox for Outlook will encounter a limitation due to the amount of RAM that can be used in the restoration of data.

If you have the installation disc or distribution kit, you can install Microsoft Outlook bit along with the bit version of Microsoft Outlook. How to Install Microsoft Outlook bit? Recovery Toolbox for Outlook has stopped working under Windows 7.

Please suggest me a solution. You can use the Import function of MS Outlook to import the vcf files. To import them to MS Office Outlook you should:. After it recovered my 45, emails, it lost track of which ones had been unread and marked all message as read.

How can I fix that? I permanently deleted the. PST file from my hard drive. How can I recover it with your software? Our software can recover data only from an existing file. You can try to restore your file with some unerasing software and then recover it with Recovery Toolbox for Outlook.

If you do not have enough space on your primary hard drive, does Recovery Toolbox for Outlook allow you to specify an alternate drive to save its output files to? Yes, but it needs space for temporary files.

Free disk space should be 2 times greater than the size of the original. The program does not work. What am I doing wrong? I'm trying to recover a file. When I select "Save as PST file", it tries to make a copy of the original file, but when it is done, it displays the following error message: Invalid class string or Outlook application needs to be installed on the computer.

Make sure you close Outlook before you start Recovery Toolbox for Outlook. Try to download the newer version of our software and install it. In some cases, you have to reinstall Microsoft Outlook and Recovery Toolbox for Outlook because some components that are in use must be updated, but they cannot be released without reinstallation.

Try to recover your data to separate files, it may help. Make sure you have enough free space on your storage drive to save recovered data.

Do not try to save the file with results under the same name as that of the damaged file. If it does not help, what can I do next? You should send the log file of the program to our support service. I can't send the log file because it is too large 42 MB. It will become smaller after that. How to make a new PST file the default file in Outlook? How to import messages saved as.

I've saved calendar by use Recovery Toolbox for Outlook program. The saved appointments is not available in Microsoft Outlook. I've saved contacts by use Recovery Toolbox for Outlook program. The saved contacts is not available in Microsoft Outlook. After processing the file for long time the resulting PST file was pretty much empty. Please advise.

Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.

Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped.

Didn't match my screen. Creating a new profile and reconfiguring the account makes it working again. Cannot add additional Outlook profile. Skip to main content. Find threads, tags, and users I read to try to remove the check "receive mail items" Comment Show 0.

Fixes or workarounds for recent issues on .Resolve Outlook for Windows issues with automated troubleshooting tools

In the lower-lower left or upper-right corner, right-click SaraSetup. At the bottom of the browser window, select Run to launch the SaraSetup. Read the Microsoft Services Agreement , and then select I agree. If you are running any edition of Windows 7, you must also have.

NET Framework 4. Windows 8 and later versions of Windows include at least. There are additional scenarios for Outlook on the web, Outlook for Mac, and Mobile devices, plus advanced diagnostics for Exchange Online and Outlook. The Support and Recovery Assistant offers automated fixes for many of the issues it detects. If you elect to perform an automated fix, the recovery actions that are performed by the fix are entered into the log file created by the Support and Recovery Assistant.

To view this log file and the recovery actions performed during a scenario, please follow these steps. On the last screen of the scenario, check Open the log file folder after clicking Submit , complete the survey, and then select Submit. In the pop-up window, open the most recently created log file. Search the log file for "Recovery,". Repeat the search for "Recovery," until you reach the end of the log file. The following troubleshooting scenarios in the app can be run without a Microsoft account, or the work or school account you use with Office:.

If you're an administrator and want to install and start the Support and Recovery Assistant from a shared location on a network instead of the default internet location don't use the download link in this article.

Instead, follow the steps in this article on docs. We now have the capability to run Support and Recovery Assistant scenarios using a command-line. For more information, read this article on docs. We're sorry, but we don't have a version of the Support and Recovery Assistant that can be installed on a Mac. However, the Outlook for Mac scenario in the app can troubleshoot some issues that occur on your Mac even though the app is installed on a Windows PC.

You'll need an internet connection to download, install, and use the Support and Recovery Assistant. Select Remove the application from this computer , and then click OK. When you reach the end of a scenario in the app you're shown a screen where you're asked if we fixed your problem. Select any of the top three options to have the remaining questions in the screen displayed. You can enter your feedback into the box at the bottom of the screen. When you run the Support and Recovery Assistant to identify or diagnose a particular issue, the tool records anonymous information Telemetry about the actions and analysis that are performed by the tool when a scenario is run.

Microsoft uses the telemetry data to improve customer experiences and to monitor the health of the application. The amount of telemetry data collected differs with different scenarios.

A copy of the telemetry information is saved in a local log file created by the Support and Recovery Assistant. To view the log file, follow these steps:. Telemetry data is collected and uploaded to the uploadlogs folder in the Local Disk C:. To access this folder, use one of the following methods:. There are three steps you can take to try to get Outlook working again.

Occasionally, Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running.

If so, wait a short time usually two or three minutes to see if Outlook starts working again. If you can't open a particular set of folders, you can try to repair your personal folders file or create a new profile. Create an Outlook profile. Repair Outlook Data Files.

Keep Windows up to date with the latest Updates Did that work? If not, you can contact support. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. In Windows 10, click Start. Close and re-open Outlook. If you implement this workaround, make sure that you follow any appropriate additional steps to help protect the computer.

This article describes how to troubleshoot performance issues in Microsoft Outlook. You may experience one or more of the following performance issues in Outlook:. To start the automated checks, follow these steps:. Install the Outlook Advanced Diagnostics tool. For configuration details about Outlook, Windows, and your computer, review the settings on the Detailed View tab. Make sure that the computer meets the system requirements for the version of Office that you are using.

For more information about the system requirements for Office, go the following Microsoft website, as appropriate for your version of Office: For Office and Office System requirements for Office For Office System requirements for Office If the computer meets only the minimum system requirements, you will not experience optimal performance in Office.

We recommend that you install the latest applicable Service Packs SP and hotfix packages. For more information about the latest applicable updates, see the following article in the Microsoft Knowledge Base:. If you have a large. These typical operations include reading, moving, and deleting email messages.

When you use Outlook, the following. Between 5 and 10 GB: This file size is typically hardware-dependent.

Therefore, if you have a fast hard disk and lots of RAM, your experience will be better. However, slower hard disk drives, such as drives that are typically found on portable computers or early-generation solid-state drives SSDs , experience some application pauses when the drives respond. More than 10 GB: When the.

Very large 25 GB or larger : An. In Outlook and later versions, the maximum size for a. The default maximum size for a Unicode. The following Microsoft Knowledge Base article describes how to increase the maximum size of a. If you have lots of items in any single folder, you may experience performance issues during certain operations in Outlook while you use local data files. These performance issues are especially noticeable when you switch into and out of folders that contain many items.

If you have more than , items in a single folder in Outlook and later versions, views other than Arrange By: Date can be slower. We recommend that you move several items in these larger folders to separate folders in the same store or to an archive store and that you use Arrange By: Date when you run Outlook. For more information, click the following article number to view the article in the Microsoft Knowledge Base:. If you are not using Cached Exchange mode, you should review one of the following resources.

These resources document some performance issues on an Exchange server that has high item counts and restricted views. Additionally, the resources discuss how these performance issues might affect the overall client user experience. For information about the performance effect of high item counts and restricted views, go to the following Microsoft websites:. If you have nonessential add-ins installed, you may want to remove them from Outlook. To view the add-ins that are installed, follow these steps:.

Any other add-ins that are listed under COM add-ins were installed by other software. To determine whether the performance problem is caused by add-ins, run Outlook in Safe mode. To do this, press and hold Ctrl when you start Outlook. If the problem no longer occurs when Outlook is running in Safe mode, it is likely that one of the add-ins is causing the performance issue. If you're having a specific problem in Outlook, you can also try one of the following Microsoft Support and Recovery Assistant links:.

Outlook won't start? Download the Microsoft Support and Recovery Assistant to help fix the startup problems. Can't send or receive email from Outlook? Download the Microsoft Support and Recovery Assistant to let us fix the problem for you.

Having trouble connecting to your email from Outlook on your desktop? Download the Microsoft Support and Recovery Assistant to diagnose and fix errors in your Outlook mail profile that might be causing the issue. For more information and to install the tool, see: About the Microsoft Support and Recovery Assistant. Additional resources: Office Support Corner : These videos are created by Microsoft support engineers to help you learn more about Microsoft , and are focused on support trends and top how-to questions and issues.

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